Claro

About us
Claro is a subsidiary of América Móvil, the leading provider of telecommunications services in Latin America with operations in 18 countries in the Americas and the Caribbean.

An excellent knowledge of the region ... A solid capital structure ... Efficiency that is based on our vast operational experience ... This has allowed us to consolidate our position as the leading company in the mobile telecommunications sector in Latin America and The fourth largest in the world in terms of proportional subscribers.

Commitment to the region, proximity to its customers and the ability to take advantage the opportunities presented will allow América Móvil to continue growing cost-effectively.

Embratel

Who we are
Embratel is one of the most innovative and respected companies in Brazil. Its portfolio is complete by including converged IT solutions and mobile telecommunications. Among the offers are corporate cellular telephony, fixed telephony, data transmission, telepresence, cloud computing, IT solutions, security, data center and satellite solutions.
With extensive experience in providing technology solutions to major events it is the sole supplier of the Brazilian market able to deliver the highest level of infrastructure with fully integrated technology to bigger and better Latin American telecommunications network, ensuring greater efficiency in the delivery of its services to Companies of all sizes, segments and regions of Brazil. Embratel is part of the América Móvil Group and was a Sponsor and Official Supplier of Telecommunication Services for the Rio 2016 Olympic and Paralympic Games.

Infrastructure
To guarantee national and international coverage, Embratel has a modern network with more than 71 thousand kilometers of fiber optic cables, 1 million kilometers of routes, 17,500 kilometers of submarine cables and 16 thousand kilometers of radio routes.
In addition, the company has five data centers and nine satellites, making it the largest satellite company in the Latin American region. All this structure makes Embratel one of the largest backbones in the world, guaranteeing quality and excellence unique to its customers.

Experience
Founded in 1965, Embratel is proud to be part of the history of Brazilians, since its creation always worked to revolutionize communications, linking the country to the rest of the world.
And it was through these years of experience that Embratel became a provider of solutions to the most important government agencies and to the largest companies in Brazil, including the big banks. In addition, it is responsible for the infrastructure and transmission of large events, which by complexity require the support of a highly specialized team. The company was the first to support Rio's bid to host the 2016 Olympic and Paralympic Games and was chosen as the official sponsor and supplier of the largest sports event on the planet in the Telecommunications category.

Commitment
These investments reinforce Embratel's commitment to help transform Brazil into an ever better country with state-of-the-art solutions to support customers in their development. After all, one of the companies most respected by Brazilians is also one of the most invested in the future of Brazil.

NET

which is part of the América Móvil group, is the largest convergent cable operator in Latin America. Present in more than 200 major cities and metropolitan regions of the country, it offers service packages that bring together pay-TV, broadband, landline and mobile telephony in a truly convergent way. NET is a leader in pay-TV and broadband in Brazil. It also leads the growth of fixed telephony, with the operator receiving the most ported numbers from other operators. Since its creation in 1991, NET stands out for its innovative, dynamic and pioneering profile, always attentive to the best market opportunities, seeking to grow in a sustainable and safe way.

Hitss

Company Profile
HITSS is a company of Grupo Carso founded in 1986, Having started with 500 resources in its first 10 years of operation, today has over 7000 employees in 6 countries.
"HITSS has established itself as a company highly specialized in the development, implementation, consulting and integration of information technologies.
We have application life management and enterprise consulting practices.
With our broad and robust portfolio of practices and services, HITSS is the ideal partner to help define and support your strategies, making your company smarter, more productive and efficient, minimizing risks and costs."

Consulting
We have a community of consultants that define practices and implementation strategies focused on improving the organizational processes of our customers; making them more competitive and efficient by looking at them from a 360 perspective, never based on a single problem view.

Analytics
Broad experience in solutions applied to Business Intelligence and Financials. By using this experience, we collaborate with our customers and enable them to maximize the use and benefits of the data being generated in their organization, data created as the result of their internal operation, their customer’s behavior and in general produced as a result of their environment.
We help our customers transform data into decision making information, either by process or technology, converting data into a differentiator.

Productivity
Improve your current commercial processes through the use of CRM technology. Enhance and optimize your administrative and enterprise processes with an ERP Solution. Combine and implement strategic tools to manage assets, including human resources, key processes and documents integra-ting BPM/CPM services and solutions.

Infrastructure Optimization
A centralized optimization model for infrastructure helps our customers understand the details around their resources, define a safer architecture, better managed and more responsive to change. The goal is to achieve a reduction of total costs by the use of virtualization, cloud technology and alignment with legacy infrastructure.

Claro Enterprise Solutions

Claro Enterprise Solutions, an América Móvil subsidiary, is a leading source provider of Network Connectivity and Communication, Cloud, IoT, and IT Managed Services delivering scalable solutions with layers of security, global expertise, and dependable customer support.

TELMEX

TELMEX and its subsidiaries offer a wide range of communication services, data transmission, video, Internet access, as well as comprehensive telecommunications solutions to their multinational clients.

TELMEX's mission is to be a leading telecommunications group, providing our customers with high-value, innovative and world-class solutions through human development, and the application and management of state-of-the-art technology."

TELMEX's vision is to consolidate its leadership in the domestic market, expanding its penetration of telecommunications services in all possible markets, to position us as one of the fastest and best growth companies in the world.


Who we are
TELMEX is a conglomerate constituted by Teléfonos de México, S.A.B. Of C.V., its subsidiaries and associates that provides telecommunications services in Mexico.
Its service coverage includes, among other things, the operation of the most complete local and long-distance basic telephony network. It also offers services such as connectivity, Internet access, co-location, hosting and interconnection services with other telecommunications operators.
TELMEX's values, work, growth, social responsibility and austerity, as well as our business principles, customer service, quality and technological vanguard, are both support and management of all technological, human and financial resources of the company, in the consolidation of its leadership in the Mexican market.
Telmex is the leading telecommunications company in Mexico, where it has invested more than $ 37 billion (Mexican pesos) since its privatization in 1990 to ensure growth and modernization of its infrastructure, developing a 100% digital technology platform that operates one of the world's most advanced fiber-optic networks, including submarine cable connections with 39 countries.
Telmex and its subsidiaries offer the widest range of advanced telecommunication services, including voice transmission, Internet access and integrated solutions for all segments of the telecommunications market; including public, rural and residential telephony, specialized services for small and medium-sized enterprises and services to national and international corporate clients, thanks to the great technical and coverage capacity offered by its access and transportation networks.
Telmex has the technological capacity and strategic alliances that allow our clients to guarantee the technology, service, attention and support they need to solve their telecommunications needs.
The technological strength of TELMEX to innovate products and services with its wide knowledge of the market, allows it to provide services to benefit the productive sectors competing in the new global globalization environment.

Telvista 

Our history
More than 18 years in the contact center industry has built the Telvista reputation of having the knowledge and experience to identify and deliver the strategic value our clients need.
Always at the forefront, in constant technological evolution, innovating and aligning the business objectives of our clients, in Telvista we have a clear mission as one of the most important international outsourcing service providers in North America.
Additionally, our affiliate company, HITSS has established itself as highly specialized in the development, implementation, consulting and integration of information technologies in the United States through Telvista IT, to provide application life management and enterprise consulting practices, with our broad and robust portfolio of practices and services, Telvista IT is the ideal partner to help define and support your strategies, making your company smarter, more productive and efficient, minimizing risks and costs.

Why us?
Your customers want to communicate with someone who understands them - 
The first step toward creating a great experience is affinity with your customer. At Telvista, we view every interaction as a relationship-building opportunity. Whether your customers engage with our support professionals in the US or Mexico, they will receive uniformly high quality service from an empathetic team of people who can relate to them.
Your customers are social, mobile and technology savvy - 
The explosion of social media and mobile data access has disrupted customer experience management paradigms. Customer expectations are growing more demanding each day. We understand and embrace the social-preferred consumer as well as the one who vents in social due to frustration with other channels. At Telvista we offer IT solutions and traditional and digital services to provide omnichannel solutions to deliver seamlessly satisfying customer experience.
You need a partner you can trust - 
From global conglomerates to fast-growing start-ups, diverse clients in a variety of industries entrust their customer relationships to Telvista. Every award-winning Telvista business partnership is focused on achieving real business objectives in addition to driving loyalty and satisfaction. We are proud of being recognized with the Annual Service Partner Award for Excellence by the global credit card issuer rated #1 in Customer Satisfaction according to J.D. Power & Associates.

Telcel 

Telcel is part of the América Móvil group, the largest provider of cellular communication in Latin America and third in the world. It has more than 328 million customers and is present in 18 countries in the Americas. In our continent alone, América Móvil has more than 30 million fixed lines and 262.9 million mobile subscribers.

With 24 years of experience, coverage in more than 200 thousand towns and a community of more than 70 million users, Telcel is the leading wireless telecommunications company in Mexico, the most trusted cell phone company in Mexico and the second most valuable brand in Latin America.

"* Largest cellular communication provider in Latin America and third in the world.
* It has more than 328 million customers and is present in 18 countries in the Americas.
* Only in our continent, América Móvil has more than 30 million fixed lines and 262.9 million mobile subscribers.
* It has coverage in more than 200 thousand towns.
*70 million users.
* More than 100 thousand kilometers of roadways, covering more than 90% of the inhabited areas in Mexico.
* Maritime and international coverage extends to more than 180 countries around the world.
* 40 thousand points of sale throughout the country.
* It has 200 models from 18 manufacturers brands.
* 311 Customer Service Centers (CAC) located throughout the Mexican Republic.
* Seven out of ten mobile telephony users in Mexico are part of the Telcel community. "

Telekom

Telekom Austria Group, listed on the Vienna Stock Exchange, is a leading provider of digital services and communications solutions in Central and Eastern Europe with more than 24 million customers, currently operating in seven countries: Austria and Slovenia (A1), Bulgaria (Mobiltel), Belarus (velcom), Croatia (Vipnet), the Republic of Serbia (Vip mobile) and the Republic of Macedonia (one.Vip).
Offering communications, payment and entertainment services as well as integrated business solutions, Telekom Austria Group achieved revenues of more than 4 billion Euros by year end 2016. Over 18.000 employees and state of the art broadband infrastructure make digital business and lifestyle possible and enable people, companies and things to connect everywhere anytime. As European unit of América Móvil, the third largest wireless services provider in the world, Telekom Austria Group is headquartered in Vienna and gives access to global solutions.

Empowering Digital Life
In the light of technological evolution and digitalization at rapid speed, we don't know how the world will be looking like in 2050, but Telekom Austria Group is geared up for current and future demands.
Our common purpose, strategy and culture follow its "Reason Why": Empowering digital life. On the one hand, Telekom Austria Group is providing a state-of-the art network infrastructure, on the other hand we are empowering digitalization. This is also reflected in the way of operating within Telekom Austria Group – by encouraging diversity, driving motivation and fostering an international and modern way of working. In 2016, TAG Guiding Principles have been developed which support new ways of working within the company and will be impacting each step taken in the near future.

As a part of América Móvil, it is no longer only a regional provider in Central and Eastern Europe, but a member of the third largest telecommunications provider in the world with 285 million customers in the mobile sector alone. This offers a wide range of new opportunities.
Focus on growth and efficiency

VIP

A high level of competition characterizes the Serbian TIC market in which Vip mobile has been established. By introducing high quality products, the Serbian subsidiary has achieved considerable growth in recent years.
Vip mobile d.o.o. is a private mobile operator, owner of the third mobile telephony license for GSM and UMTS networks in Serbia and exclusive strategic partner of Vodafone. Vip mobile is a member of Telekom Austria Group, which has over 24 million customers across seven countries in the region and is recognized as a leader in innovations for it continually develops new technologies and services and is the first one to introduce them into the market. As of May 1st 2015 Vip mobile has been operating within TAG organizational unite “Serbia& Slovenia”.
Vip mobile is also the first operator to launch 4th generation network 4G LTE for customers in Serbia, in March 2015. The latest network technology provides superior data speeds and multimedia content transfer, as well as almost instant network response and on line content loading. Data speeds are multiple times faster than in existing 3G network. Also, Vip mobile is the first in Serbia to launch 4G+ signal, which is the next step in the development of 4G (LTE Advanced) technology enabling the fastest data transmission speeds to date and instantaneous response of network and Internet.

https://www.vipmobile.rs/en/about_vip/about_us/about_us

One.vip

About one.Vip

one.Vip is a private telecommunications operator in the Republic of Macedonia and a member of the Telekom Austria Group with over 23 million satisfied users across 8 countries in the region.
one.Vip was founded in 2015 following the merger of the two operators-ONE and Vip operator, operating on the market in Macedonia since 2003 and 2007 respectively. Telekom Austria Group, owner of Vip, and Telekom Slovenije Group, owner of ONE, signed the merger of their subsidiary companies in October 2014, awarding Telekom Austria Group 55% of the capital share and control over the newly founded company, while Telekom Slovenije Group owns 45% of the stock.
The contract envisages the opportunity for Telekom Slovenije Group to opt out of the contract within three years of the date of the deal signing. In May 2016, the cable operator blizoo was completely merged with the company.
one.Vip serves close to 1,1 million users in Macedonia. By offering an extensive portfolio of communication services, we always put our customers and their individual needs first. In addition to the modern technology implemented in the networks, we are here to support our customers at all times. 
We are dedicated to providing the best services and customer care possible, as well as to being our users' first choice when it comes to communication.
As of 11 May 2016, one.Vip offers all its telecommunications services under the Vip brand: prepaid and postpaid mobile telephony and mobile internet, 4-play services, cable TB, fixed telephony and fiber-powered internet, digital television, as well as modern ICT solution. Vip also offers 4G LTE services on mobile devices and M2M services.

A1 

A1 is the market leader in a sophisticated market of information technology and communications. As the only integrated operator in Austria, A1 offers its customers packaged products of fixed networks, mobile communications, Internet and TV.
A1 is Austria's leading communications provider with nearly 6 million mobile telephony customers and more than 2.2 million fixed line connections. With our team, we make every effort to improve every day. Our goal is to always deliver the best performance, and we create it together, actively and with inspiration.
We connect people and pursue our vision of bringing A1 to every screen.
With the best network, A1 provides communication and information on smartphones, tablets, PCs and TV sets. At home or on the road: we offer all the communication services Austria needs.

https://www.a1.net/ueber-a1

A1

A1 Slovenija is the leading provider of integrated communications services in Slovenia and offers solutions that enrich life in the digital world. A1 Slovenija creates meaningful communication solutions that meet current and future needs.

More than 500 employees are committed to creating solutions that enrich life in the digital age to more than 700.000 users. A1 Slovenia develops meaningful communication solutions that fulfil current and emerging needs of users so they will experience work play, creating, and sharing in a more connected way.

A1 Slovenija is in a 100-percent ownership of Telekom Austria Group (ATX:TKA) and is an important part of the leading digital solutions and communications provider in Central and Eastern Europe with more than 24 million users in 8 countries, more than 4 billion EUR income and more than 17.500 employees. The Group is the European unit of América Móvil, the third largest provider of wireless services in the world.

A1 Slovenija began offering its services in March 1999 as the first privately owned mobile operator in Slovenia. It has been retaining a position of a pioneer in the mobile communication field and constantly strengthening its position in the integrated communications market ever since. A1 Slovenija is using advanced technology to enable the users to shape the experience they want to live. 

https://www.a1.si/en/mobile-slovenia

Vip

Following the example of A1, Vipnet offers convergent package products in Croatia and exploits the full potential of the market. The Croatian TIC market is characterized by high competition and a difficult economic environment, but Vipnet is the second largest operator in the country.
Vipnet is the first private mobile operator in Croatia  
1.74 million users for which they constantly develop the latest technology and services  
Founded the first customer service in Croatia, available 24 hours, all seven days a week  
Leader in innovation on the Croatian telecom market
Among the best operators in the world by the quality of their network and services: the P3 Communications Certification Winner  
One of the first winners of the 'Employer Partner'  
A company that is one of the most important business goals for socially responsible business, for which it continually invests in its users and employees and the Croatian economy, society of knowledge, culture, sport, environment and health

http://www.vipnet.hr/tko-smo-mi

Mtel

About the Company
Mtel is a leading company on the telecommunications market in Bulgaria with a 22-year long history. The telecom offers its services to more than 4.1 million customers. Mtel plays an important role as a driving force for the economy and society in Bulgaria with more than 3.5 billion BGN investments since the company’s incorporation. Mtel provides mobile and fixed voice services, broadband Internet, DTH service and IPTV. The company also has two sport channels – Mtel Sport 1 and Mtel Sport 2.
After acquiring Blizoo in 2015, Mtel became the largest company in Bulgaria in terms of fixed internet clients and the second largest in terms of number of TV clients. This, as well as the leading position of Mtel on the mobile market, establishes the company as a leader in the telecommunications sector in Bulgaria. In 2016, Mtel reported revenues of EUR 412 million and an EBITDA of EUR 125.6 milion.
The company is part of Telekom Austria Group (TAG) – a leading communications provider in the CEE region with more than 24 million customers across its markets of operations. The Group is currently operating in eight countries: Austria (A1), Bulgaria (Mtel), Belarus (velcom), Croatia (Vipnet), Slovenia (A1 Slovenia), the Republic of Serbia (Vip mobile) and the Republic of Macedonia (one.Vip) and Liechtenstein (Telecom Liechtenstein). In 2016, Telekom Austria Group achieved revenues of approximately EUR 4.21 billion and an EBITDA of EUR 1.35 billion. Telekom Austria Group’s portfolio consists of mobile and fixed voice services, broadband internet, multimedia services, data and IT solutions, wholesale as well as payment solutions.
With América Móvil as an international investor and long term player with a global footprint, the Group has a strong majority shareholder who has reported revenues of USD 58.71 billion and an EBITDA of USD 14.49 billion in 2016.
Mtel has a consistent Corporate Social Responsibility policy. The telecom is one of the largest sponsors in the country, supporting numerous social, cultural and sports causes and projects of great public importance.

http://www.mtel.bg/mtel-overview-en

Velcom 

About velcom
Velcom renders mobile telecommunication services under velcom and PRIVET trademarks as well as fixed broadband internet access based on its own fiber-optic network. velcom brand name derives from two words: velocity and communications.

The Company started its commercial operations rendering mobile services and goods on April 16, 1999. Thus, this day became velcom’s date of birth. Since 2007 unitary enterprise velcom is a member of Telekom Austria Group (TAG, before June 2010 - mobilkom austria group), one of the most successful telecommunication holdings in the Central and Eastern Europe, which currently consists of eight fixed and mobile communications providers. Acquisition of velcom by an Austrian holding (70% in November 2007, 30% in October 2010) opened a new chapter in the company history.

Mission
Together with our customers we are moving ahead to enrich people’s lives with leading edge communication services